I have the same issue. I am using premiere pro trying to import mp4. I have tried renaming media chache folders, deleting media cache, moving the media to another folder etc.
I should note that these methods do not work the same way, since the Media cache folders is no "Media cache database" and you can only delete unused caches. Unless you delete it manually.
The only thing that works is converting the media into another format m4v in my case. This is very frustrating and time consuming.
I run on Microsoft windows 10 Home. Since Windows 10 update I have had tons of premiere errors. After spending 2 weeks working with IT just to get it to let me run it said I did not have permissions to open folder I now have it running only to tell me that all the MP4s that I currently worked on no longer open. Before this update I was able to edit the MP4s. Any thoughts? Interesting went back to Maybe I think you may need to reset the prefs for the newer version.
IT ended up cloning my profile and creating a new one deleting my old finally getting me to where I could use Premiere. But did haveto keep on the It took two weeks to get to use Premiere again and it is a daily part of my job. Any new updates on this? My PC decided it needed a reboot and updated and once again Premiere stopped working.
Called IT they tried the fix from last time and still doesnt work. Adobe I would love not to have to call IT everytime I use the software which is everyday Have you since found a fix? I am having the same issue. Files that were previously working are no longer working.
It will open, and from the viewing options, choose the "Tree View". It should look like my image below. Hi Neil! Having the same issue. Convert that to CFR constant frame-rate in HandBrake by clicking the CFR button and by setting a specific number frame-rate in the frame-rate options box.
Use a compression that's "near placebo". Quick other question: this is cell phone video. Is there a way to set the frame rate on an Android?
HTC U11 on Verizon network, if that helps. So they all produce VFR and you're stuck with it. You can use Handbrake in a 'batch' mode, but it takes a couple times futzing with it to really figure out how that works. But that process allows you to say convert an entire folder of clips while you're sleeping or otherwise away from the computer for a while.
It's not cheap, but does make life easier. Thanks, y'all! I've got them encoding in Handbrake now while I work out. I also set the frame rate on my phone camera to 30 it had been set to I'll see if that makes a difference. Hi, Hoping you can take a look and let me know what needs to change. It's just this recording - I've not had trouble in the recent past and I did a test video today and it imported fine with video. This one has no video and I get the "unsupported compression type" error message.
Tried converting to mts per some YouTube video, but that didn't work. Here's my experience with the same Unsupported Compression Type issue. I found it odd that they were all consecutive files. I re-imported the 85 files all but 3 imported fine - I got the same "File has an unsupported compression type" error on those 3.
I once again renamed the remaining 3 files and re-imported them successfully. It's disappointing that Adobe expects its customers to just intuitively discover this fix and offers no real remedy to the issue. By browsing this forum, it's apparent that this is a known issue, but when you call Adobe Support, they'll have you believe you're the only one with the issue and focus on things like clearing your Media Cache which I do before each session , checking your system configuration for substandard processor or RAM, raising the possibility of corrupt files that's a favorite , and a whole laundry list of possibilities on your side that can neither be proved nor disproved and leave you scratching your head as to what to expect going forward.
Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Buy now. How to troubleshoot linking and importing errors with audio files after you upgrade to Premiere Pro Search. Identify linking and importing errors with audio files.
Troubleshoot importing errors. Launch Premiere Pro and attempt to import your files. Ensure that the folder structure of the MTS files is identical to the original folder. If the error persists, the issue could be related to activation. Rename the folder, AdobeInstalledCodecs to another name. Reinstall Premiere Pro. Sign in to your account.
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